Help Center

Shipping fees are calculated at checkout based on your location. We regularly offer free shipping promotions, so keep an eye on our website and social media.

Cairo & Giza: 1–2 business days (Express), 3-5 business days (Standard)

Alexandria & Sahel: 3–4 business days

Other governorates: 4–5 business days

You'll receive a confirmation once your order is shipped.

Yes. Once your order is dispatched, you can you can ask about your order status on WhatsApp

Yes! We deliver to all governorates across Egypt through trusted courier partners.

Absolutely. Every product at VÉRINZA is 100% authentic, sourced directly from official Korean brands and authorized distributors.

Use our Verinza Match Intelligence skin quiz or contact our skincare experts via WhatsApp for a personalized routine.

This depends on the product and your skin concerns:
Hydration: immediately to a few days
Brightening: 2–4 weeks
Acne & pigmentation: 6–12 weeks with consistent use

We currently offer:

• Cash on Delivery (COD)
  
• Instapay
  
• Online payment options available at checkout

Yes, if your order hasn't been shipped yet. Contact our customer support as soon as possible after placing your order.

We're sorry! Contact us within 48 hours of receiving your order with photos, and we'll resolve the issue as quickly as possible.

Due to hygiene and safety regulations, opened skincare products cannot be returned. Unopened products in their original condition may be eligible according to our return policy.

Once your returned item is received and inspected, approved refunds are processed within 3–7 business days, depending on your payment method.

Due to hygiene and safety regulations, opened skincare products cannot be returned. Unopened products in their original condition may be eligible according to our return policy.

✔ 100% Authentic Korean Skincare

✔ Fast Nationwide Delivery

✔ Carefully Curated Premium Brands

✔ Personalized Skincare Recommendations

✔ Secure Checkout & Trusted Payment Methods

✔ Dedicated Customer Support